Do you charge to come out?
Yes, the trip fee is $79. It covers what it takes to get a truck to your door: gas, insurance, and vehicle upkeep. If we can’t fix the problem on that first visit, any labor from it is credited toward the return repair visit.
How fast can you get here in summer?
Many times it’s the same day or the next day. It depends on how full the schedule is, so call (469) 667-7290 and we’ll give you the soonest opening.
Repair or replace: what makes sense for a 15-year-old system?
It depends on the shape it’s in. A repair usually makes sense when the system has been maintained and the repair is a small share of a new one. Replacing starts to make sense when repairs keep coming, it uses a phased-out refrigerant, or it can’t keep up in July. We price both and you decide.
What does the Community Club cover?
A spring cooling tune-up, a fall heating tune-up, and 10% off parts, repairs, and full replacements. It’s $169 a year per system, so a house with an upstairs and a downstairs unit has two memberships.
Do you work nights and weekends?
The office is open Monday to Friday, 8 AM to 5 PM. From Memorial Day through September 30, on-call nights and weekends are guaranteed. The rest of the year, call anyway: technicians are often available, and we run on-call for extreme weather.
Which areas do you serve?
Dallas County, Tarrant County, and the eight counties that touch them: Collin, Denton, Rockwall, Kaufman, Ellis, Johnson, Parker, and Wise. Not sure you’re in range? Call (469) 667-7290 and we’ll tell you straight.
Do you offer financing?
Yes. 0% APR for up to 18 months through Hearth on qualifying projects, subject to credit approval.
What equipment do you use?
We use the best equipment to get the job done at the best price. For most jobs, we believe that’s Trane for split systems and Mitsubishi Electric for mini-splits. We’re a Mitsubishi Electric Diamond Contractor and a Trane Comfort Specialist, and both designations take extra training to earn. We service most other makes and models too.
Do new systems come with a warranty?
Yes. Every system replacement includes a 10-year labor warranty through JB Warranties, with no deductible, and it transfers free if you sell your home. Mitsubishi Electric systems we install in single-family homes can also qualify for a manufacturer warranty of up to 12 years when registered within 90 days.